Our agency is committed to protecting the privacy and confidentiality of our patients' personal, medical, and financial information. This Privacy Policy explains how we collect, use, and safeguard information in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
We may collect personal and health information necessary to provide home healthcare services, including but not limited to:
Patient name, address, phone number, and email address
Date of birth and insurance information
Medical history and treatment information
Emergency contact information
We use your information only as permitted by law and as necessary to:
Provide and coordinate home healthcare services
Communicate with you, your caregivers, and healthcare providers
Bill and process insurance claims
Maintain accurate records and meet regulatory requirements
Improve the quality of care and services
By providing your mobile phone number, you consent to receive text messages from Miracle Care related to your care, scheduling, and administrative matters.
Standard message and data rates may apply based on your mobile carrier.
You may opt out of text messaging at any time by replying STOP to any message or by notifying our office.
Please note that while we take precautions to protect your information, text messages may not always be fully secure. We will not include sensitive health information (such as diagnoses or treatment details) in text messages without your explicit consent.
In accordance with current SMS and mobile communication regulations, the following additional disclosures apply to all users who provide a mobile phone number or opt in to receive text messages from Miracle Care:
Mobile opt in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
If you consent to receive text messages from Miracle Care, you may receive messages related to the following:
Conversational purposes. For example: This is Miracle Care reply STOP to opt out of SMS messages
Message Frequency: Message frequency may vary depending on the type of communication and your interactions with us.
Message and Data Rates: Standard message and data rates may apply according to your mobile carrier's pricing plan. Charges may vary depending on whether messages are sent domestically or internationally.
Opt-In Methods: You may opt in to receive SMS messages from us by submitting an online form that contains a dedicated SMS opt-in checkbox (not pre-selected).
Opt-Out Methods: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. You may also contact us directly to request removal from our SMS communication list.
Help / Support: If you require assistance or experience issues with SMS communications, reply "HELP" for support or contact us through our website at: https://miraclecarehc.com/contact/
Message and data rates may apply.
You may opt out at any time by texting "STOP."
For help, reply "HELP" or visit our Privacy Policy (https://miraclecarehc.com/privacy-policy) and Terms & Conditions (https://miraclecarehc.com/terms-conditions) pages.
Message frequency varies by communication type.
We may share your information only as permitted by law, including with:
Your authorized healthcare providers and insurers
State or federal agencies as required for compliance or reporting
Business associates who perform services on our behalf under HIPAA-compliant agreements
We do not sell, rent, or disclose your information for marketing purposes.
You have the right to:
Access and request a copy of your health information
Request corrections to your records
Request restrictions on certain uses or disclosures
Receive an accounting of disclosures
Withdraw consent for communications, including text messages
Requests can be made in writing to our Privacy Officer at intake@miraclecarehc.com.
We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
We may update this Privacy Policy periodically. The most current version will always be available upon request or on our website.
If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact the office.